Frequently Asked Questions

PHYSICAL GOODS

Physical Goods - Stylized vinyl

How much does shipping cost?

Shipping rates are broken down here: Shipping Rates

How can I track my order?

Once your order has shipped, you’ll receive an email with tracking information. You can track your package using the link provided in that email.

If you have any issues, feel free to contact me.

Can I return or exchange an item?

You can read the full refund policy here.

Can you sign my vinyl?

Yes, just write it in the order notes (add also positioning preferences) and I'll be happy to sign it!

DIGITAL GOODS

Digital Files Download

How do I download my sample / preset packs?

After completing your purchase, you'll receive an email with a download link.

You can also access your downloads from your account dashboard.

I placed an order without creating an account, and now I can’t find it. What should I do?

If you placed an order without registering, simply create an account using the same email address you used for your purchase. Once your account is set up, your orders will be linked to it, and you’ll be able to access and download your content.

Can I use your sample / preset packs in commercial projects?

Yes, all the sample and preset packs are royalty free and cleared for commercial use. However, please check the specific license agreement included with each pack for the complete terms of use.

How many times can I download my purchase?

By default you can download your purchase up to three times. If you need additional downloads or experience any issues, please reach out to info@raimusounds.com.

Can I get a refund for a digital purchase?

Due to the nature of digital goods, we do not offer refunds and sales of sample & preset packs are to be considered FINAL.

SERVICES

Stylized Headphones

What services do you offer?

Coming soon

How do I book a service?

Coming soon

LOYALTY CLUB / REWARDS

Gift Box

What's this?

"Raimu Loyalty Club" is the name of the loyalty program on this website (at the moment it runs in the background).

It revolves around a fictional currency called Raimu Coins (R$) Raimu Coins.

Note: Raimu Coins can strictly only be used on this website. They have no cash value.

What are Raimu Coins?

Raimu Coins (R$) are the currency for the rewards program in this shop.

Every time you spend money on my shop you will be rewarded Raimu Coins that you can redeem within the site.

Note: Raimu Coins can strictly only be used on this website. They have no cash value.

How do I earn Raimu Coins?

You will earn Raimu Coins:

- Creating an account (50Raimu Coins)

- Completing any purchase on the website (10Raimu Coins for every 1 CHF spent)

- As a birthday bonus (100Raimu Coins or more - depending on VIP level)

- Referring a friend who completes their first purchase (>25CHF) (1000Raimu Coins)

How much are Raimu Coins worth?

200 Raimu Coins = 1 CHF

For every 1 CHF spent you will earn 10 Raimu Coins (e.g. spend 20 CHF to collect 200 Raimu Coins, worth 1 CHF).

This equals to a perpetual 5% “cash back” loyalty program (with special VIP perks and benefits).

Note: Raimu Coins can strictly only be used on this website. They have no cash value.

What can I use Raimu Coins for?

You can use your Raimu Coins to get gift cards, discounts, free products and more!

Note: Raimu Coins can strictly only be used on this website. They have no cash value.

Do Raimu Coins expire?

Currently there is no expiry period.

Still got questions? Get in touch!

Head to the contact page for additional support.

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