Frequently Asked Questions
PHYSICAL GOODS
How much does shipping cost?
Shipping rates are broken down here: Shipping Rates
How can I track my order?
Once your order has shipped, you’ll receive an email with tracking information. You can track your package using the link provided in that email.
If you have any issues, feel free to contact me.
Can I return or exchange an item?
You can read the full refund policy here.
Can you sign my vinyl?
Yes, just write it in the order notes (add also positioning preferences) and I'll be happy to sign it!
DIGITAL GOODS
How do I download my sample / preset packs?
After completing your purchase, you'll receive an email with a download link.
You can also access your downloads from your account dashboard.
I placed an order without creating an account, and now I can’t find it. What should I do?
If you placed an order without registering, simply create an account using the same email address you used for your purchase. Once your account is set up, your orders will be linked to it, and you’ll be able to access and download your content.
Can I use your sample / preset packs in commercial projects?
Yes, all the sample and preset packs are royalty free and cleared for commercial use. However, please check the specific license agreement included with each pack for the complete terms of use.
How many times can I download my purchase?
By default you can download your purchase up to three times. If you need additional downloads or experience any issues, please reach out to info@raimusounds.com.
Can I get a refund for a digital purchase?
Due to the nature of digital goods, we do not offer refunds and sales of sample & preset packs are to be considered FINAL.
NOTION TEMPLATES
What are Notion templates?
Notion templates are pre-made workspaces built in Notion that you can duplicate into your own account.
Why pay for a Notion template?
Purchasing a Notion template saves you a lot of time and effort in building complex database relations and custom setups.
Instead of spending hours creating interlinked databases, views, and formulas from scratch, you’ll get instant access to a ready-made system that’s been carefully designed to meet specific needs.
It’s a hassle-free way to start organizing your workflow effectively, with all the essential features in place right from the beginning.
Can I use templates with a free Notion plan?
Yes! Most templates, including the ones I offer, can be used with a free Notion plan.
However, some advanced features, like the ability to use multiple charts simultaneously, might require a paid plan.
Even without those extras, you’ll still have access to the core functionality of the template.
Can I customize the template after I purchase it?
Absolutely! Once you duplicate the template into your Notion workspace, you have complete control over it.
How does licensing work for Notion templates?
When you purchase a Notion template, you’re buying a single-user license. This means you can use it for your personal or business needs, but you cannot resell, redistribute, or share the template with others.
If you’re looking to use the template with a team or across multiple users, please reach out for special licensing options.
Do you offer personalized customization or automations building?
Yes, I offer customization services to tailor the template to your needs, including setting up automations. Feel free to reach out for more details!
SERVICES
What services do you offer?
I currently provide track feedback & mastering (stereo and stem).
How do I book a service?
To avoid overbooking and scheduling conflicts, please fill out the preliminary form linked in the product descriptions before purchasing any service. I’ll get back to you within 1-3 working days.
If your request is accepted, simply select the agreed-upon service from my Services page and complete the checkout process. Once your payment is confirmed, you’ll receive an email with the next steps.
Please be aware that requests may be declined for various reasons. However, you will always receive a response, even if your request cannot be accommodated.
How long does it take to receive feedback?
Unless we agreed on a different time, your track(s) will be reviewed within 2-4 days after the upload, but this can vary slightly depending on my current schedule and the size of the project.
What do I need to prepare before sending a track for mastering?
Please check the Mastering FAQ directly below the Mastering product containing all the essential infos!
LOYALTY CLUB / REWARDS
What's this?
"Raimu Loyalty Club" is the name of the loyalty program on this website (at the moment it runs in the background).
It revolves around a fictional currency called Raimu Coins (R$) .
Note: Raimu Coins can strictly only be used on this website. They have no cash value.
What are Raimu Coins?
Raimu Coins (R$) are the currency for the rewards program in this shop.
Every time you spend money on my shop you will be rewarded Raimu Coins that you can redeem within the site.
Note: Raimu Coins can strictly only be used on this website. They have no cash value.
How do I earn Raimu Coins?
You will earn Raimu Coins:
- Creating an account (50)
- Completing any purchase on the website (10 for every 1 CHF spent)
- As a birthday bonus (100 or more - depending on VIP level)
- Referring a friend who completes their first purchase (>25CHF) (1000)
How much are Raimu Coins worth?
200 Raimu Coins = 1 CHF
For every 1 CHF spent you will earn 10 Raimu Coins (e.g. spend 20 CHF to collect 200 Raimu Coins, worth 1 CHF).
This equals to a perpetual 5% “cash back” loyalty program (with special VIP perks and benefits).
Note: Raimu Coins can strictly only be used on this website. They have no cash value.
What can I use Raimu Coins for?
You can use your Raimu Coins to get gift cards, discounts, free products and more!
Note: Raimu Coins can strictly only be used on this website. They have no cash value.
Do Raimu Coins expire?
Currently there is no expiry period.
Head to the contact page for additional support.
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